Unleashing hidden potential to create a skilled society
10 years improving customer relations and leading progressive training programs
Experience
Talent Management Professional training soft skills and customer service.
Leading hundreds of people across multiple industries to success in their field internationally.
Certificates
Association for Talent Development
- Fundamentals of Training
Dale Carnegie
- Train the Trainer
Convergys
- Professional Facilitation
- Continuous Improvement
- DirecTV Training
Methodology
Implement effective skill enhancing training programs that are interactive with engaging visuals, materials and resources.
Instructor Led Trainings
- Leadership Development
- Campus to Corporate
- Customer Relationship Management
- Talent Transformation
- Team Development
My Unique Teaching Method
Testimonials
“ The courses and training provided to our students were well researched and conducted. They were fun and interactive while still addressing the learning needs of our students. Ekta showed a high level of integrity and empathy. Her training methods set her apart from other trainers. ”-Mr. Vikas Mehra
(Head of Career Development Center, Manav Rachna International University)
“ The Customer Retention Management training conducted for our staff has proven to be extremely useful as they learned the essential mantra of "Ensuring Customer Delight". Ekta's training sessions were very interactive and enjoyable. Our employees requested more training programs from Ekta. We felt her teachings served not only as retaining customers but also as an effective employee retention measure, especially in our industry where turnover rates are high. ”-Ms. Dheeru Ratra
(Former CRM Lead for Asian Institute for Medical Sciences)
“ I have found Ekta to be an articulate facilitator with a flair for using different learning techniques in knowledge transfer. She is motivated, had high integrity and always delivers on time. She will definitely be an asset to any organization that hires her. It was a pleasure being her manager. ”-Mr. Gautam Srivastava
(Convergys Master Facilitator)